Life is 90% ATTITUDE, right?
Since everyone agrees on that, have you ever wondered why more time isnāt spent teaching and training tools and tips for how to attain and maintain a good one?
Just imagine what elevates when your entire team enthusiastically embraces this mindset:Ā āIām so grateful āI Get To!āĀ®ā¦ be here today, serve my team and serve my customers.ā
YEP, Absolutely EVERYTHING does!
This popular Keynote was the catalyst for Joanās book.Ā In his Forward, Ken Blanchard writes:Ā āJoan and her book are fabulous!Ā Iām getting copies of her āI Get To!ā book for everybody.Ā I encourage you to do the same and to get her on your stage. Joan is the best!ā
Your team will LOVE learning this simple framework to AMPLIFY their ATTITUDE for greater joy in business and life!
The term āCustomer Serviceā has been used very loosely in recent years, hasnāt it?Ā Neon flashing signs and grapefruit sized lapel pins that say āWe Love Our Customersā wonāt hardly compensate for putting people in positions who donāt actually care about customers.
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From healthcare to retail, anyone can build beautiful buildings, buy the latest greatest technology, and have professional decorators put that big olā cherry on top.
But guess what? Consumer dollars prove;Ā Nobody caresĀ about all of thatā¦Ā unless itās filled with people who consistently demonstrate they genuinely care.
JoanāsĀ Authentic Customer CareĀ program teaches how to engage the head, heart and hands simultaneously.Ā Having the critical balance of care and competency allows you to enjoy raving fans who want to come back and tell their friends!
With a culture obsessed with taking and posting āselfiesā all day long, the timely and timeless message of focusing on our opportunity to enjoy serving, is more important than ever, isnāt it?
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Besides being proven in psychology for decades, Iāve been blessed to personally train and coach high performing individuals from around the globe in over 20 countries and seen firsthand this universal truth: We are happiest and most content with OURSELVES when we are making meaningful contributions to those around us.
As Ralph Waldo Emerson said, āIt is one of the greatest compensations in this life that no one can sincerely try and help another without also helping himself.ā
When we enjoy what we do, our team and customers naturally enjoy being with us.Ā Everyone wins when each team member learns how toĀ Enjoy the Serve!
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You and your meeting planners will love working with Joan. She not only āthinks outside the boxā,
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More Speaker Topic OptionsĀ
Sensitivity Training ā Team Building ā Communication ā Personalities ā Resolving Conflicts ā Respect ā Appreciation
Time Management ā Vision ā Mission ā Productivity
"After the two-day
"Our teams have been through a great deal of transition. Joan has done an amazing job with all of our staff (Nebraska, Idaho & Kansas.) She engages everyone, gives great and very practical tools that can be immediately implemented and makes it fun at the same time. Sheās great! I donāt know what I would have done without her during our team transitions."
"Joan, you are a breath of fresh air. You always inspire me and everyone else who āGets Toā experience your message. You make us laugh and move us. This is a message we all need to hear regularly. We are so blessed and you are one of those blessings. Thank you for sharing your message with us."
"We were very pleased with your ability to tailor your material to the needs of our training. Your session was consistently rated the bestā¦enthusiastic, fun, great use of humor, great information, entertaining as well as informative."